AP-211 시험 - Salesforce실제시험문제와 답 - 115문항

Question No : 1

Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA).
What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy? Choose 3 answers

A.Ensuring that sensitive data is encrypted both In transit and at rest
B.Providing access to third-party auditors to regularly review Shield implementation settings
C.Using third-party data backup solutions to store backups of sensitive data off-site
D.Implementing audit trails and regularly reviewing them to detect unauthorized access attempts
E.Configuring data retention policies to ensure that records are retained for the appropriate length of time

정답:
Explanation:
When complying with HIPAA using Salesforce Shield, Bloomington Caregivers must:
Encrypt sensitive data in transit and at rest:
Shield Platform Encryption ensures encryption at rest; Salesforce uses TLS for encryption in transit.
Extract:
“Salesforce Shield encrypts sensitive data at rest. Salesforce also encrypts data in transit using TLS.” (Source: Salesforce Security Guide, Shield Platform Encryption Guide) Implement and regularly review audit trails:
Shield Event Monitoring and Field Audit Trail help monitor data access and modifications.
Extract:
“Implement audit trails and monitor them to detect unauthorized or suspicious activities.” ([Source: Salesforce Security Guide, Shield Platform Encryption Guide]) Configure data retention policies:
Retain records for legally required periods to comply with HIPAA.
Extract:
“Data retention policies must comply with legal and regulatory requirements, including HIPAA.”
([Source: Salesforce Security Guide])
Why not B or C?
Providing access to third-party auditors is not a Salesforce Shield requirement; such reviews are typically handled internally.
Using third-party backup solutions is not a core Shield/HIPAA control within Salesforce, and data residency must be managed with care.

Question No : 2

A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options.
Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction? Choose 3 answers

A.Intelligent Form Reader
B.Experience Cloud for Health Cloud
C.Intelligent Appointment Management
D.Assessments and Recommendations
E.Provider Search

정답:
Explanation:
To improve appointment scheduling and provide patient self-service, these three Health Cloud features should be configured:
Experience Cloud for Health Cloud:
Allows creation of patient-facing portals for self-service appointment booking and information access.
Extract:
“Experience Cloud enables self-service portals for patients, supporting appointment scheduling and other interactions.”
(Source: Administer Health Cloud C Experience Cloud)
Intelligent Appointment Management:
Offers advanced scheduling features and automation to reduce wait times and manual booking.
Extract:
“Intelligent Appointment Management in Health Cloud supports both self-service and agent-assisted scheduling workflows.”
(Source: Administer Health Cloud C Intelligent Appointment Management)
Provider Search:
Lets patients find the right clinic or provider based on specialty, availability, and other criteria.
Extract:
“Provider Search empowers patients to search for providers and book appointments online through self-service portals.”
(Source: Administer Health Cloud C Provider Search)
Why not A or D?
Intelligent Form Reader is used for document capture, not for scheduling or self-service.
Assessments and Recommendations are used for care management, not scheduling.

Question No : 3

A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an appointment on the existing portal, the patient receives an email with the new address.
How should a developer modify the existing Create Appointment Integration Procedure to solve the request?

A.Remove the Try-Catch.
B.Build If-Elself logic.
C.Update the Test Condition.
D.Add a Conditional Block.

정답:
Explanation:
To ensure that the new office address is sent to patients via email after booking, you need logic in the Integration Procedure that checks the office location and triggers the correct email template.
Conditional Blocks in Integration Procedures allow developers to execute actions (like sending a specific email) only when certain conditions are met―such as the new office location.
Extract:
“Use a Conditional Block in an Integration Procedure to execute logic based on data values or conditions.
For example, send a specific notification when a record matches certain criteria.” (Source: Omnistudio Standard Guide C Integration Procedures) Why not A, B, or C?
Removing Try-Catch, building If-Elself logic, or only updating test conditions do not leverage the maintainable and declarative power of Conditional Blocks in Integration Procedures.

Question No : 4

During a design session, the client asks for best practices around when to use DataRaptors vs.
Integration Procedures.
For which scenario should a consultant advise the client to use a single DataRaptor?

A.The dataset required needs to read two SObjects with a clearly defined relationship.
B.The action must perform a SendMail task and check for any errors.
C.The task requires both a read and write of SObject data.
D.The dataset requires connecting to an external data source, such as CSV or REST AP

정답:
Explanation:
DataRaptors are best for extracting, transforming, and loading Salesforce data, especially when handling data from related SObjects.
Single DataRaptor for related SObjects:
Extract:
“Use a DataRaptor Extract when you need to read Salesforce data, such as retrieving fields from multiple related SObjects in a single read.”
(Source: Omnistudio Standard Guide C DataRaptors)
Why not B, C, or D?
SendMail tasks, complex multi-step logic, or external data connections are handled by Integration Procedures, not DataRaptors.

Question No : 5

A payer is looking to track relevant information for its provider network.
Which three objects are supported with Health Cloud out-of-the-box to track information related to a provider? Choose 3 answers

A.Provider Education
B.Board Certification
C.Healthcare Practitioner Facility
D.Practitioner Tier
E.Healthcare Provider Specialty

정답:

Question No : 6

A company based in the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug interactions.
Which two Health Cloud solutions should a consultant recommend? Choose 2 answers

A.Medication Review
B.Medication Reconciliation
C.Medication Audit
D.Medication Administration

정답:

Question No : 7

A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations.
Which two capabilities should a consultant customize to achieve this? Choose 2 answers

A.Customize the Service Request object.
B.Create a new UtilizationManagementSettings record in Custom Settings.
C.Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).
D.Create a new Support Process to match the customer’s process steps.

정답:
Explanation:
Health Cloud supports Utilization Management (UM) through the Service Request object, which tracks prior authorization requests, and through integration with electronic prior authorization systems using MuleSoft.
Customize the Service Request object:
Extract:
“The Service Request object is at the core of the Utilization Management process in Health Cloud. You can customize fields, page layouts, and automation to match your business processes for prior authorization.”
(Source: Administer Health Cloud C Utilization Management)
Integrate using MuleSoft Direct for ePA:
Extract:
“Integrate Health Cloud Utilization Management with external systems using MuleSoft Direct, enabling electronic submission and tracking of prior authorizations.”
(Source: Administer Health Cloud C Utilization Management Integration)
Why not B or D?
There is no standard custom setting called UtilizationManagementSettings for this process.
Support Process is more for standard Salesforce Cases and not directly linked to Utilization Management flows in Health Cloud.

Question No : 8

A payer needs to enable its agents to answer questions from members regarding their benefits coverage. The payer has already set up the required objects to be populated with the necessary information through an integration.
Which Health Cloud component should a consultant recommend for the Member record page?

A.Coverage Confirmation
B.Eligibility Validation
C.Benefits Coverage
D.Benefits Verification

정답:

Question No : 9

A customer is implementing Intelligent Appointment Management in Health Cloud to eliminate swivel chair to other scheduling systems.
Which two connectivity options should a consultant leverage as the scheduling engine? Choose 2 answers

A.Business Rules Engine
B.Electronic Health Record (EHR) System
C.Salesforce Scheduler
D.Scheduler for Industries

정답:

Question No : 10

A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment.
Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component? Choose 2 answers

A.Create a new record for the HCBenVerConnect custom setting.
B.Configure the link to the clearinghouse's endpoint using a Uniform Resource Identifier (URI) path.
C.Configure the Connection Label with the source system's API details.
D.Create a named credential to support authenticated callouts.

정답:
Explanation:
To access a patient’s insurance coverage, co-pay, and deductible information in the Benefit Verification component of Health Cloud, you need to integrate with external systems (e.g., payers or clearinghouses). Health Cloud provides the Benefit Verification component, which relies on secure API integrations for real-time eligibility and benefits checks.
Step-by-Step
Reference: Configure the Connection Label with the source system's API details:
Extract:
“In Benefit Verification setup, specify the Connection Label and configure the external endpoint and API details to connect to the benefit verification source system.”
(Source: Administer Health Cloud C Benefit Verification Setup)
Create a named credential to support authenticated callouts:
Extract:
“Use Named Credentials to securely store authentication settings and endpoint information for callouts to external services (such as clearinghouses or payers) required for benefit verification.”
(Source: Salesforce Security Guide and Administer Health Cloud C Benefit Verification)
Why not A or B?
The HCBenVerConnect custom setting is not part of the standard configuration for the out-of-the-box Benefit Verification component.
Configuring a URI path alone (without API details and credentials) does not enable secure, authenticated communication.

Question No : 11

Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided.
Which two capabilities should a consultant leverage together to fulfill this requirement? Choose 2 answers

A.Care Programs
B.Salesforce Surveys
C.Integrated Care Management
D.Discovery Framework

정답:
Explanation:
The scenario involves collecting structured information (series of questions) from patients and automatically assigning a personalized care plan based on their answers.
Step-by-Step
Reference: Salesforce Surveys can be used to gather responses from patients post-discharge.
Extract:
“With Salesforce Surveys, care managers can send and record responses directly within Health Cloud, allowing structured data capture from patients.”
(Source: Administer Health Cloud - Surveys)
Discovery Framework processes responses and triggers automated care plan assignments based on responses.
Extract:
“The Discovery Framework in Health Cloud enables dynamic question flows and recommendations, such as assigning care plans based on patient answers.”
(Source: Administer Health Cloud - Discovery Framework)
Combining these, care managers can capture structured data (Surveys) and drive workflow automation and personalization (Discovery Framework).

Question No : 12

Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider’s specialty at a given facility.
Which Health Cloud feature should a consultant implement to fulfill this requirement?

A.HCPProvider360 FlexCard
B.Facility Relationship Center
C.Provider Network Management
D.Provider Relationship Card

정답:

Question No : 13

Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data.
How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?

A.Add the respiratory therapist to the patient's Account Team and default access will be automatically granted.
B.Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write access as needed.
C.Add the respiratory therapist to the patient's Care Team and default access will be automatically granted.
D.Add the respiratory therapist to the patient's Account Team and grant Read or Read/Write access as needed.

정답:
Explanation:
When organization-wide default access to patient data is set to Private, Care Team functionality in Health Cloud is the standard, out-of-the-box method to manage individual access to patient records.
Step-by-Step
Reference: Health Cloud uses Care Teams to manage access to patient records.
Extract:
“Add care team members (users, contacts, or person accounts) to the patient’s care team and assign appropriate access (Read or Read/Write) to patient records.”
(Source: Administer Health Cloud - Manage Care Teams)
Administrators can specify the access level (Read or Read/Write) for each care team member, allowing for precise control as per role requirements.
Extract:
“Assign record access levels for care team members when adding them to a patient’s care team. This is especially important when the OWD is set to Private.”
(Source: Administer Health Cloud - Care Team Access)
This ensures compliance and proper segmentation of data, as required by healthcare regulations.

Question No : 14

Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?

A.Reusable Verification FlexCards
B.Identity Verification Flow Templates
C.Customer Identity OmniScript Templates
D.Verify Customer Identity Process Flow

정답:
Explanation:
Out-of-the-box caller authentication in Health Cloud is primarily supported through Identity Verification Flow Templates. These flow templates are designed to help organizations comply with HIPAA and other regulatory requirements by standardizing the caller verification process for contact center agents.
Step-by-Step
Reference: Health Cloud provides Identity Verification Flow Templates that streamline the authentication of callers, reducing manual processes and ensuring regulatory compliance.
Extract:
“Use the Health Cloud Identity Verification Flow Templates to verify a caller’s identity based on
information you select, such as date of birth, phone number, or other criteria.” (Source: Administer Health Cloud)
These templates can be deployed as standard flows and easily customized for the organization's authentication requirements.
Extract:
“Leverage out-of-the-box Identity Verification Flow Templates to quickly set up and deploy identity verification processes in your contact center.”
(Source: Administer Health Cloud - Identity Verification)
This approach is preferred over FlexCards, OmniScripts, or ad-hoc processes, as it provides a compliant and guided experience.

Question No : 15

A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.
Which object should a consultant configure to track this visit type?

A.Location
B.Action Plan
C.Work Type
D.Visit

정답:

Salesforce AP-211 시험