CPOP 시험 - ServiceNow실제시험문제와 답 - 55문항

Question No : 1

What is the purpose of Background Scripts?

A.Run server-side scripts for maintenance
B.Create reports
C.Modify UI themes
D.Send notifications

정답:
Explanation:
Background scripts allow admins to run server-side maintenance scripts, fix records, and perform operational tasks.

Question No : 2

Which ServiceNow feature checks platform best practices and upgrade readiness?

A.Instance Scan
B.Knowledge Base
C.Service Portal
D.Workflow Editor

정답:
Explanation:
Instance Scan identifies configuration issues and risks before upgrades, helping administrators maintain platform health.

Question No : 3

A form loads slowly only for one specific table.
What is MOST likely cause?

A.Client scripts or business rules
B.Email configuration
C.MID server
D.Instance URL

정답:
Explanation:
Table-specific slow performance usually results from scripts, UI policies, or business rules executing on that table.

Question No : 4

Which module shows currently running transactions?

A.Active Transactions
B.Update Sets
C.Import Sets
D.MID Servers

정답:
Explanation:
Active Transactions displays ongoing operations and helps identify long-running or stuck processes affecting performance.

Question No : 5

Which activity improves performance of large tables?

A.Creating indexes
B.Deleting users
C.Installing plugins
D.Creating catalog items

정답:
Explanation:
Indexing allows database queries to retrieve records faster, significantly improving performance on large tables.

Question No : 6

What is the function of Load Balancing in ServiceNow?

A.Increase database size
B.Distribute user traffic across nodes
C.Delete inactive sessions
D.Store attachments

정답:
Explanation:
Load balancing distributes incoming requests across clustered nodes, preventing overload and improving availability and performance.

Question No : 7

Which table contains system event notifications?

A.sys_user
B.sysevent
C.cmdb_ci
D.sys_attachment

정답:
Explanation:
The sysevent table stores triggered events used for notifications and automation. Email notifications rely on these records.

Question No : 8

After a clone, integrations start failing.
What is the MOST likely reason?

A.Catalog item errors
B.Credentials and endpoints changed
C.ACL conflicts
D.Knowledge workflow disabled

정답:
Explanation:
Cloning overwrites credentials, certificates, and endpoints. Post-clone tasks require resetting integrations and authentication details.

Question No : 9

Which tool is used to monitor node availability?

A.Node Status
B.Service Portal
C.Flow Designer
D.Update Sets

정답:
Explanation:
Node Status shows whether each application node is up, down, or degraded and is critical for platform operations monitoring.

Question No : 10

A user reports they have the correct role but still cannot see records.
What should be checked FIRST?

A.Client Scripts
B.Access Control Rules (ACLs)
C.Knowledge categories
D.Scheduled jobs

정답:
Explanation:
Roles grant potential access, but ACLs enforce actual access. Record, field, or table ACL restrictions commonly block users despite correct roles.

Question No : 11

What is the primary purpose of a clone profile?

A.Customize cloning behavior
B.Install plugins
C.Reset passwords
D.Update workflows

정답:
Explanation:
Clone profiles define exclusions, data preservation, and post-clone actions such as disabling email and integrations.

Question No : 12

Which report identifies slow database queries?

A.Email statistics
B.Slow query log
C.Knowledge usage
D.User login report

정답:
Explanation:
Slow query logs capture database queries exceeding execution thresholds and are essential for performance troubleshooting.

Question No : 13

Which component provides high availability in ServiceNow?

A.Single node
B.Clustered nodes
C.Email notifications
D.Update sets

정답:
Explanation:
ServiceNow uses clustered nodes behind load balancers. If one node fails, others continue processing requests.

Question No : 14

What does cache.do do?

A.Deletes records
B.Flushes platform cache
C.Upgrades system
D.Resets passwords

정답:
Explanation:
cache.do clears cached data forcing system to reload configuration changes. Often used after configuration updates.

Question No : 15

A scheduled job is stuck running for hours.
What should you do?

A.Cancel the job
B.Create new instance
C.Delete user
D.Run clone

정답:
Explanation:
Long-running scheduled jobs consume resources. Administrators should cancel and investigate the script or query causing it.

ServiceNow CPOP 시험