Salesforce FS-Con-101 시험

Salesforce Certified Field Service Consultant 온라인 연습

최종 업데이트 시간: 2026년06월04일

당신은 온라인 연습 문제를 통해 Salesforce FS-Con-101 시험지식에 대해 자신이 어떻게 알고 있는지 파악한 후 시험 참가 신청 여부를 결정할 수 있다.

시험을 100% 합격하고 시험 준비 시간을 35% 절약하기를 바라며 FS-Con-101 덤프 (최신 실제 시험 문제)를 사용 선택하여 현재 최신 163개의 시험 문제와 답을 포함하십시오.

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Question No : 1

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

A.Match Fields
B.Preferred Resources
C.Match Boolean
D.Required Resources.

정답:
Explanation:
Match Boolean is an optimization criterion that prioritizes matching service appointments with resources based on boolean fields such as certifications or preferences [139]. Using Match Boolean in the Scheduling Policy would allow Universal Containers to ensure that Service Appointments are only assigned to Active Resources by creating a boolean field on the service resource object such as Active Resource and setting it to true or false depending on their status. Match Fields is an optimization criterion that prioritizes matching service appointments with resources based on fields such as skills or territories [140]. Preferred Resources is an optimization criterion that prioritizes assigning service appointments to resources who have previously completed similar work orders or who are preferred by customers [141]. Required Resources is an optimization criterion that prioritizes assigning service appointments to resources who are explicitly required by customers or dispatchers [142].
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_match_boolean.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_match_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_preferred_resources.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_required_resources.htm&type=5

Question No : 2

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A.Minimum grade, default operating hour
B.Estimated travel time, minimize travel
C.Travel speed unit, actual travel time
D.Street level routing, Default travel speed

정답:
Explanation:
Street Level Routing is a feature that calculates travel time between service appointments based on actual road distance and traffic conditions [131]. Default Travel Speed is a setting that defines the average speed of resources when traveling between service appointments [132]. Using Street Level Routing and Default Travel Speed would allow improving travel time accuracy by taking into account real-time road conditions and resource speed. Minimum Grade, Default Operating Hour would not affect travel time accuracy. Minimum Grade is a setting that defines the minimum skill level required for resources to be matched with service appointments [133]. Default Operating Hour is a record that defines the default working hours for resources [134]. Estimated Travel Time, Minimize Travel would not affect travel time accuracy. Estimated Travel Time is a field on the service appointment object that shows the expected travel time for the assigned resource [135]. Minimize Travel is an optimization criterion that prioritizes reducing travel time when scheduling service appointments [136]. Travel Speed Unit, Actual Travel Time would not affect travel time accuracy.
Travel Speed Unit isa setting that defines the unit of measurement for travel speed such as miles per hour or kilometers per hour [137]. Actual Travel Time is a field on the service appointment object that shows the actual travel time recorded by the resource [138].
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_default_travel_speed.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_minimum_grade.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_default_operating_hours_overview.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_serviceappointment_estimatedtraveltime.htm
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_travel_speed_unit.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_serviceappointment_actualtraveltime.htm

Question No : 3

To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

A.Define a generation horizon of 14 days.
B.Define a generation timeframe of 14 days.
C.Configure Auto-generate Work Orders to True.
D.Define a generation horizon of 20,160 minutes.

정답:
Explanation:
Generation Horizon is a setting that defines how far in advance work orders should be generated from maintenance plans [126]. Defining a generation horizon of 14 days would allow Universal Containers to automatically generate Work Orders 14days before the next suggested maintenance date by creating work orders from maintenance plans within 14 days of their scheduled date [127].
Defining a generation timeframe of 14 days would not automatically generate Work Orders 14 days before the next suggested maintenance date. Generation Timeframe is a setting that defines how often work orders should be generated from maintenance plans [128]. Configuring Auto-generate Work Orders to True would not automatically generate Work Orders 14 days before the next suggested maintenance date. Auto-generate Work Orders is a setting that enables or disables the automatic generation of work orders from maintenance plans [129]. Defining a generation horizon of 20,160 minutes would not automatically generate Work Orders14 days before the next suggested maintenance date. Generation Horizon is measured in days, not minutes [130].
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_horizon.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_timeframe.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_auto_generate_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm& type=5

Question No : 4

Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A.Enable Drip-feed to dispatch the next appointments.
B.Shuffle daily work manually via the Gantt.
C.Leverage Resource Schedule Optimization.
D.Configure the Auto Dispatch scheduled job.

정답:
Explanation:
Drip Feed Dispatching is a feature that allows dispatching groups of service appointments to technicians at regular intervals instead of all at once [121]. Enabling Drip-feed to dispatch the next appointments would allow Northern Trail Outfitters to improve overall responsiveness to customers by providing the greatest schedule flexibility and allowing technicians to adjust their schedules based on real-time conditions [122]. Shuffling daily work manually via the Gantt would not provide the greatest schedule flexibility. The Gantt is a tool that allows dispatchers to view and manage service appointments on a timeline [123]. Leveraging Resource Schedule Optimization would not provide the greatest schedule flexibility. Resource Schedule Optimization is a feature that allows optimizing service appointments based on predefined criteria such as travel time or priority [124]. Configuring the Auto Dispatch scheduled job would not provide the greatest schedule flexibility. Auto Dispatch is a feature that allows automatically assigning service appointments to resources based on predefined criteria such as skills or availability [125].
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_enable.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_schedule_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_auto_dispatch_overview.htm&type=5

Question No : 5

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A.Create a new Service Appointment for each site visit.
B.Create a new Child Work Order for each site visit.
C.Create a new Product Consumed for each site visit.
D.Create a new Work Order Line Item for each site visit.

정답:
Explanation:
Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item [117]. Creating a new Service Appointment for each site visit would allow Universal Containers to track when Technicians need to visit a customer site multiple times to resolve an issue by creating different service appointments for the same work order and capturing notes and status updates for each service appointment. Creating a new Child Work Order for each site visit would create unnecessary records and complexity. Child Work Orders are work orders that are related to another work order as part of a hierarchy [118]. Creating a new Product Consumed for each site visit would not track the site visits. Products Consumed are records that track the products or parts that are used or installed during a service appointment [119]. Creating a new Work Order Line Item for each site visit would not track the site visits. Work Order Line Items are records that track specific tasks or products related to a work order [120].
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed_overview.htm&type=5
https: //help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

Question No : 6

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

A.Create a new user territory associated with the Service Territory and dispatcher.
B.Configure and run the User Territory Sharing Job in Field Service Settings.
C.Assign a new user territory and add each of the assigned service resources.
D.Add the resources assigned to the Service Territory's Member related list.

정답:
Explanation:
User Territories are records that associate users with service territories for sharing purposes [90]. Creating a new user territory associated with the Service Territory and dispatcher would allow giving access to all relevant Midwest records by linking them with their corresponding service territory [91]. Configuring and running the User Territory Sharing Jobin Field Service Settings would allow updating sharing rules based on user territories automatically at regular intervals such as daily or weekly [92]. Assigning a new user territory and adding each of the assigned service resources would not give access to all relevant Midwest records

Question No : 7

universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit
Which data model should the consultant recommend to the universal container?

A.Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
B.Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent the visit
C.Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
D.Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit

정답:
Explanation:
Work Orders are records that track customer requests for service such as repairs or maintenance [87]. Work Order Line Items are records that track specific tasks or products related to a work order [88]. Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item [89]. Using this data model would allow Universal Containers’ technicians to follow a standard operating procedure while performing maintenance on an individual asset by creating different work order line items for different operations and capturing notes and status updates for each line item. It would also allow scheduling and dispatching one service appointment for one visit. Service appointment to represent preventative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit would not work because service appointments cannot be related directly to assets. Work order line item represent preventative Maintenance on the asset - work order represent the different operations-service appointment to represent visit would not work because work order line items cannot be related directly to assets.
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
https://help. salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5

Question No : 8

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned? Choose 2 answers

A.Global optimization doesn't reschedule appointments that have rule violations.
B.The optimizer uses a scheduling policy different from what is used on the dispatch console.
C.The territory of the resources was not included in the global optimization request.
D.There are no service resources available with the required skill levels.

정답:
Explanation:
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority [82]. Global optimization doesn’t reschedule appointments that have rule violations because it assumes that those appointments are manually scheduled by dispatchers for valid reasons [83]. There are no service resources available with the required skill levels because updating the skills required on the most common work types has increased the complexity of jobs and reduced the pool of qualified resources [84]. The optimizer uses a scheduling policy different from what is used on the dispatch console would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Scheduling policies are records that define the optimization criteria for scheduling service appointments such as minimizing travel time or maximizing resource utilization [85]. The territory of the resources was not included in the global optimization request would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Global optimization requests are records that specify which service territories and time frames should be optimized [86].
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_faq.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_overview.htm&type=5
https:/ /help.salesforce.com/s/articleView?id=sf.fs_global_optimization_requests_overview.htm&type=5

Question No : 9

Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A.Create a recurring Service Appointment.
B.Use the Resource Availability Rule.
C.Use appropriate Resource Operating Hours.
D.Create Resource Absences every day.

정답:
Explanation:
Resource Availability Rules are rules that define when resources are available for service appointments based on their working hours, absences, breaks, travel time,etc. [77]. Using the Resource Availability Rule would allow configuring the Scheduling Policy to ensure a 30-minutelunch break that begins every day after 1 PM by setting up criteria such as break duration equals 30 minutes and break start time after 1 PM [78]. Creating a recurring Service Appointment would not ensure a 30-minute lunch break that begins every day after 1 PM. Recurring Service Appointments are service appointments that repeat at regular intervals such as daily, weekly, or monthly [79]. Using appropriate Resource Operating Hours would not ensure a 30-minute lunch break that begins every day after 1 PM. Resource Operating Hours are records that define when resources are available for work based on their time zones, business hours, holidays, etc. [80]. Creating Resource Absences every day would not ensure a 30-minute lunch break that begins every day after 1 PM. Resource Absences are records that mark resources as unavailable for work for specific time periods due to sickness, vacation, or other reasons [81].
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_resource_availability_rules_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_availability_rules_breaks.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_recurring_service_appointments_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_operating_hours_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5

Question No : 10

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically.
What should a Consultant recommend to meet this requirement?

A.Create a Process Builder to generate a report.
B.Create a custom report.
C.Use the standard Service Report
D.Use the standard Work Order email template.

정답:
Explanation:
Service Reports are documents that summarize the details and outcomes of a service appointment such as work performed, products consumed, customer feedback, etc. [72]. Using the standard Service Report would allow Field Service Technicians to capture details and customer approval on completed work and send them to the customer electronically by generating and emailing service reports from the Field Service Mobile App or the web browser [73]. Creating a Process Builder to generate a report would not allow Field Service Technicians to capture details and customer approval on completed work. Process Builder is a tool that allows users to automate workflows based on specified criteria and actions [74]. Creating a custom report would not allow Field Service Technicians to capture details and customer approval on completed work. Custom reports are reports that allow users to view data based on specific criteria such as objects, fields, filters, or charts [75]. Using the standard Work Order email template would not allow Field Service Technicians to capture details and customer approval on completed work. Email templates are templates that allow users to send predefined emails with merge fields [76].
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_generate.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_builder_overview.htm&type=5
https://help. salesforce.com/s/articleView?id=sf.email_templates_overview.htm&type=5

Question No : 11

universal containers wants to provide a view of emergency work that is only
visible to dispatchers
What should the consultant do to meet the requirement?

A.Custom gantt filter
B.Custom lightning component
C.Custom report in a private report folder
D.Custom list view

정답:
Explanation:
Custom Gantt filters are filters that allow dispatchers to view service appointments based on specific criteria such as status, priority, or custom fields [67]. Creating a custom gantt filter would allow providing a view of emergency work that is only visible to dispatchers by setting up criteria such as status equals emergency and sharing the filter with dispatchers only [68]. Custom lightning component is a component that allows developers to create custom user interfaces using Lightning Web Components or Aura Components [69]. Creating a custom lightning component would require coding and would not leverage the existing gantt chart functionality. Custom report in a private report folder is a report that allows users to view data based on specific criteria such as objects, fields, filters, or charts [70]. Creating a custom report in a private report folder would not provide a view of emergency work on the gantt chart and would not allow dispatchers to schedule or reschedule service appointments. Custom list view is a list view that allows users to view records based on specific criteria such as filters, fields, or sorting [71]. Creating a custom list view would not provide a view of emergency work on the gantt chart and would not allow dispatchers to schedule or reschedule service appointments.
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filters.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filters_create.htm&type=5
https://developer.salesforce.com/docs/component-library/documentation/en/lwc
https://help.salesforce.com/s/articleView?id=sf.reports_builder_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_listviews.htm&type=5

Question No : 12

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A.Link rules to Relevance Groups.
B.Assign a high efficiency score.
C.Check 'Keep These Appointments Scheduled'.
D.Include a Match Fields work rule.

정답:
Explanation:
Match Fields work rules are rules that restrict travel distance between home location and first appointment location for resources [64]. Including a Match Fields work rule would allow limiting contractors to travel a maximum of 50 minutes from home by setting up criteria such as travel distance less than or equal to 50 minutes between home location field and first appointment location field [65]. Linking rules to Relevance Groups would not limit travel distance between home location and first appointment location for resources. Relevance Groups are groups of rules that apply only to specific types of services such as emergency or preventive maintenance [66]. Assigning a high efficiency score would not limit travel distance between home location and first appointment location for resources. Efficiency score is a metric that measures how well resources use their working hours based on factors

Question No : 13

One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A.Define a repeating Work Type.
B.Implement Path for Work Orders.
C.Build a Process for Service Appointments.
D.Configure a Maintenance Plan.

정답:
Explanation:
Maintenance Plans are records that define the recurring service schedule for an asset or a product such as quarterly, monthly, or weekly [59]. Configuring a Maintenance Plan would allow creating quarterly service appointments for one of the products sold by Universal Containers automatically based on predefined criteria such as start date, end date, or generation method [60]. Defining a repeating Work Type would not create quarterly service appointments automatically. Work Types are templates that define the duration, skills, and products required for a work order or work order line item [61]. Implementing Path for Work Orders would not create quarterly service appointments automatically. Path is a feature that displays key fields and guidance for each stage of a work order process [62]. Building a Process for Service Appointments would not create quarterly service appointments automatically. Processes are automated workflows that execute actions based on specified criteria such as updating fields, sending emails, or creating tasks [63].
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_create_edit_delete.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5

Question No : 14

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly? Choose 2 answers

A.Set the Service Appointment to Dispatch in Field Service Settings.
B.Enable Drip Feed Dispatching in Field Service Settings.
C.Set the Number of Services to Drip Feed on the Service Territory.
D.Enable Sharing of Dispatched Service Appointments.

정답:
Explanation:
Drip Feed Dispatching is a feature that allows dispatching groups of service appointments to technicians at regular intervals instead of all at once [56]. Enabling Drip Feed Dispatching in Field Service Settings allows turning on this feature for all service territories [57]. Setting the Number of Services to Drip Feed on the Service Territory allows specifying how many service appointments should be dispatched at a time for each service territory [58]. Setting the Service Appointment to Dispatch in Field Service Settings would not affect how many service appointments are dispatched at a time. Enabling Sharing of Dispatched Service Appointments would not affect how many service appointments are dispatched at a time.
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_enable.htm&type=5
https: //help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_configure.htm&type=5

Question No : 15

An employee at universal container performs the role of a dispatcher and a technician
How should a consultant configure the field service lightning to support this behavior?

A.Create one service resource and assign the relevant permission set license
B.Create two skills records and assign them to service resources record
C.Create two service resource and assign them to the employee
D.Create one service resource and assign the technician and dispatcher role

정답:
Explanation:
Service Resources are records that represent the people or equipment that perform field service tasks [53]. Permission Set Licenses are licenses that grant users access to specific features such as Field Service Dispatcher Console or Field Service Mobile App [54]. Creating one service resource and assigning the relevant permission set license would allow an employee at Universal Containers to perform both dispatcher and technician roles using one record and one license. Creating two skills records and assigning them to service resources record would not affect their roles or access to features. Skills are records that define specific abilities or qualifications that service resources have [55]. Creating two service resources and assigning them to the employee would create duplicate records and require two licenses for one employee. Creating one service resource and assigning the technician and dispatcher role would not work because roles are not fields on the service resource object.
Reference:
https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_permission_set_licenses_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5

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Salesforce: ADM-201 덤프; DEV-401 덤프