Question No : 1
What tool is typically used to test and preview a bot flow before deploying it to production?
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Question No : 2
Which two benefits result from integrating Knowledge Workbench into bot flows? (Choose two)
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Question No : 3
What is the primary goal of using the Optimization Dashboard in Genesys Cloud?
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Question No : 4
Which section within the Optimization Dashboard allows filtering performance metrics by flow or channel?
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Question No : 5
What should a designer include in a bot flow to handle unexpected user inputs gracefully? (Choose two)
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Question No : 6
The "Evaluate Condition" action can be used to branch the bot flow based on variable values.
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Question No : 7
Which two components are required to deploy a digital bot on a messaging channel? (Choose two)
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Question No : 8
In the Knowledge Optimizer dashboard, what does a high number of “No Answer” entries indicate?
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Question No : 9
Which two limitations should administrators be aware of when using the Knowledge Workbench? (Choose two)
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Question No : 10
Which two actions can a knowledge manager take after reviewing the top unanswered queries? (Choose two)
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Question No : 11
Which two preconditions must be met to successfully run Intent Miner? (Choose two)
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Question No : 12
Which performance report helps understand how often bots escalate to agents?
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Question No : 13
Which two issues should be checked if bots are not surfacing articles correctly? (Choose two)
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Question No : 14
What is the primary function of the Intent Miner in Genesys Cloud?
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Question No : 15
Which data source is used by Intent Miner to identify draft intents?
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