GCP-GCX 시험 - Genesys실제시험문제와 답 - 110문항

Question No : 1

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX .
What are the prerequisites to perform this task? (Choose two.)

A.You must know the exact coordinates of the new building.
B.You must have images of all the users located at the new location.
C.You must collect general information such as building address, number of floors, location contact information, etc.
D.You must have the basic profile data for all users at the new location.
E.You must have Admin rights to Genesys Cloud C

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Question No : 2

Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

A.The DID number and extension are not listed in the DID or extension pools.
B.The DID number and extension are considered the same numbers and entered into the same phone.
C.The user does not have the proper license type, roles, and permissions.
D.The DID number and the extension do not have the same last 4 digits.

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Question No : 3

What type of trunk would you configure to connect to AudioCodes phones?

A.WebRTC phone trunk
B.Phone trunk
C.External trunk
D.Network interface trunk

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Question No : 4

You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

A.True
B.False

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Question No : 5

You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it .
What must you do to ensure that users can find the document when needed?

A.Add meaningful tags to the document.
B.Add a priority of "High" to the document.
C.Ensure that the document name is easy to search for.
D.Number the document such that it appears on the top of the list.

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Question No : 6

What level of permissions does a user require to view the organization settings?

A.Admin
B.Agent
C.Supervisor
D.All of the above

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Question No : 7

How do you represent your organization when you contact the Genesys Cloud CX support team?

A.Organization ID
B.Company Name
C.Agent Name
D.ID

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Question No : 8

Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

A.Full Access
B.Partial
C.Read-Only
D.Write-Only
E.Contributor
F.Collaborator

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Question No : 9

Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

A.Public Interface Services
B.Core Services
C.Communication Services
D.Application Services

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Question No : 10

Which of the following is NOT a Genesys Cloud CX Collaborate feature?

A.Text Chat
B.AI Chat
C.Video Chat
D.Content Management

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Question No : 11

Which architectural approach is used to develop a single application as a suite of small services?

A.Monolithic Architecture
B.Microservices Architecture
C.Genesys Cloud CX Salesforce Architecture
D.Single Core Architecture

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Question No : 12

Which of the following statements is NOT true regarding Management Units?

A.Agents that handle the same set of interactions should belong to the same management unit.
B.Management Units partition agents and interactions into logical groups.
C.A maximum of 100 agents can be added to a single Management Unit.
D.They help you create, manage, and view schedules for a group.

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Question No : 13

Select all the question types available while creating an Evaluation Form. (Choose three.)

A.Multiple Choice
B.Yes/No
C.Fill in the blank
D.Range
E.Multiple Response

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Question No : 14

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

A.Performance > Workspace > Dashboards
B.Performance > Overview (Evaluations)
C.Admin > Contact Center
D.Admin > Quality

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Question No : 15

Which of the following items need to be configured for an outbound campaign? (Choose three.)

A.Agents
B.Evaluation Forms
C.Contact Lists
D.Campaigns
E.Dialing Modes

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Genesys GCP-GCX 시험