Question No : 1
Which two improvements should you look for after enabling GPR? (Choose two)
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Question No : 2
Which two goals can GPE analytics help organizations achieve? (Choose two)
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Question No : 3
Which two export formats are supported when exporting GPE reports? (Choose two)
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Question No : 4
Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
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Question No : 5
Where can agents find predictive scores about a visitor’s likelihood to achieve a defined business outcome?
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Question No : 6
Which two reporting features are available for Predictive Routing in Genesys Cloud? (Choose two)
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Question No : 7
Customer journey information is NOT available on which of the following channels? (Choose three answers)
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Question No : 8
What is a primary limitation of legacy skills-based routing that Genesys Predictive Routing aims to overcome?
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Question No : 9
The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes. (True/False)
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Question No : 10
Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
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Question No : 11
Which configuration setting determines how long Predictive Routing waits for the best agent before expanding the search?
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Question No : 12
Which two visual indicators help agents quickly understand a visitor’s digital behavior? (Choose two)
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Question No : 13
What role does the outcome score play in predictive engagement?
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Question No : 14
Which metric helps identify how well an action map performs in influencing outcomes?
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Question No : 15
Once GPR is active, which of the following does the system continually use to make routing decisions?
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