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CIPS L5M9 시험

Operations Management 온라인 연습

최종 업데이트 시간: 2026년02월14일

당신은 온라인 연습 문제를 통해 CIPS L5M9 시험지식에 대해 자신이 어떻게 알고 있는지 파악한 후 시험 참가 신청 여부를 결정할 수 있다.

시험을 100% 합격하고 시험 준비 시간을 35% 절약하기를 바라며 L5M9 덤프 (최신 실제 시험 문제)를 사용 선택하여 현재 최신 122개의 시험 문제와 답을 포함하십시오.

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Question No : 1


Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout



Which of the following will you put into box 1?

정답:
Explanation:
The correct answers are as follows:


Question No : 2


The DMAIC Methodology includes five phases, what are these?

정답:
Explanation:
1 is the correct answer. DMAIC stands for define, measure, analyse, improve, control. It’s a common methodology applied in Six-Sigma. P.137

Question No : 3


Which of the following is not a key stakeholder in the implementation of Six-Sigma?

정답:
Explanation:
Suppliers are not a stakeholder for Six Sigma- the other three are- this is from p.136

Question No : 4


A bread factory is introducing a 'Poka yolk' methodology to reduce defects.
What will be the focus of this?

정답:
Explanation:
Poka Yolk is about reducing human / user errors. This is from p.134

Question No : 5


Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

정답:
Explanation:
2 is the correct answer. A Process Control Chart shows changes in a process over time (for example how hot the oven is). There are three horizontal lines; an upper control limit, a central line, and a lower control line. The idea is that the temperature is measured regularly and always falls between the upper and lower lines, and as close to the central line as possible. P.127

Question No : 6


Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered.
Which of the following would be a possible finding from this analysis?

정답:
Explanation:
Pareto is also known as the 80/20 rule- therefore the only correct option could be 1. P.126 talks about how Pareto is applied in diagnosing quality problems within an organisation. You'll have come across Pareto in Level 4 when it was used as a way of classifying inventory.

Question No : 7


According to Juran, there are several options to improve quality- these include which of the following? Select THREE

정답:
Explanation:
repair, refine and renovate are part of Juran's quality improvement interventions ( there are '4 Rs' - the last one is reinvent- p.122). The end of Chapter 2.3 talks about three different philosophies of TQM: Crosby, Juran and Deming. As far as I'm aware these don't come up often as questions, mainly because they're all so similar. You may get a question on this, and possibly on Deming's Plan-Do-Check-Act cycle (CIPS LOVE the Deming cycle for some reason) but don't stress too much about memorising all the philosophies word for word.

Question No : 8


Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process.
In Kansei Engineering which of the following is considered?

정답:
Explanation:
Customer emotions are considered in Kansai- its about creating products which meet customers' 'aesthetic and performance expectations'. P.114

Question No : 9


The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

정답:
Explanation:
This is Quality Function Deployment. It’s a framework for ensuring that products are designed in line with what customers want/ need. P.112

Question No : 10


Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance.
What would this involve?

정답:
Explanation:
2 is the correct answer. The Total Productive Maintenance approach is about ensuring machinery is always at full-operating power. In order to do this, the machinery will need to be serviced more frequently. See p.109

Question No : 11


Which of the following is a benefit to a company of introducing TQM?

정답:
Explanation:
Increased customer loyalty is a benefit of TQM (p.107). This is because the focus of TQM is customer satisfaction and this in turn will lead to customer loyalty.

Question No : 12


What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

정답:
Explanation:
The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section

Question No : 13


Doug's Doughnuts Ltd is a large manufacturer of doughnuts. They produce in excess of 100,000 doughnuts per day which are boxed and sent to supermarkets and other retail outlets for sale. Large pieces of machinery are used to make the doughnuts.
Which form of maintenance would be the most appropriate to use at Doug's Doughnuts?

정답:
Explanation:
Preventative maintenance should be used at Doug's Doughnuts. The machines should be serviced regularly to ensure they're working well. A break-down in machinery would stop production, and because Doug's Doughnuts produce so many items per day, this would cause a serious issue for the company. Run to breakdown means you don't repair anything until the item is completely broken. Condition-based maintenance is when maintenance is scheduled when it is required, usually to a schedule. Reactive is when maintenance is conducted when something breaks. See p.103.

Question No : 14


A fast-food restaurant provides a drink machine for customers to use, which allows the customer to select the drink that they wish by putting their cup under the machine and pushing a button. The machine will first drop ice into the cup, but this button will not work unless the cup is placed on an X.
What is this an example of?

정답:
Explanation:
This is fail safing. Fail safing is a design feature that prevents a failure. In this case, it prevents ice being dropped on the floor if there is no cup there. There are some good examples of this on p.102

Question No : 15


When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO

정답:
Explanation:
an FMEA is very similar to a risk assessment- it looks at potential failures and the likelihood and severity that these have on an organisation. In order to figure out which failures would have the biggest impact on a business, you'd give the failure a score for likelihood and a score for severity. This would be on a scale 1-10. You can then go one step further and use a RAG system (Red Amber Green) to denote which of the failures are severe (Red e.g. scores over 8) and which are not severe (Green e.g. scores under 2). The textbook does mention scales but doesn't mention the RAG system. However RAG is mentioned in other modules and should be a concept you're familiar with. The other two answers are clearly wrong- ABC Analysis is about categorising inventory and colour coding is not a recognised system and would be different for each organisation. P.99

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