3312 시험 - Avaya실제시험문제와 답 - 66문항

Question No : 1

Refer to the exhibit.

The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura® Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura® Media Server.
Which statement correctly describes how the Route Number field is used?

A.The route number must match a route created in the telephone system.
B.The route number must match a variable name in the Orchestration Designer.
C.The route number must be defined in global settings before it can be referenced in Route Definition.
D.The route number is used in scripting to reference a specific recording or music.

정답:

Question No : 2

A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic.
Which category of intrinsic is the 'QUEUED COUNT" intrinsic?

A.Traffic
B.Time
C.Call
D.Skillset

정답:

Question No : 3

A supervisor with Avaya Aura® Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?

A.Service Level Threshold
B.Average Answered Delay
C.Application Name
D.Calls Waiting

정답:

Question No : 4

A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.
Which view provides a snapshot of the latest and most up-to-date data from the AACC?

A.the Contact Center Manager Administration View
B.the Synchronization View
C.the Contact Center View
D.the Local View

정답:

Question No : 5

A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue.
If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent.
Which section of script would accomplish this scenario?

A.ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: END WHERE ASSIGN loop_counter_cv + 1 TO loop_counter_cv WAIT 30 EXECUTE wait_loop
B.ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 Question No : 11 DEFAULT: ASSIGN 0 TO loop_counter_cv END WHERE ASSIGN loop_counter_cv + 1 TO loop_counter_cv WAIT 30 EXECUTE wait_loop
C.ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE WAIT 30 EXECUTE wait_loop
D.SECTION wait_loop ASSIGN 1 TO loop_counter_cv WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE WAIT 30 EXECUTE wait_loop

정답:

Question No : 6

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?

A.Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.
B.Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
C.Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.
D.Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup„skillset.

정답:

Question No : 7

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

A.Enter After Call Work Codes
B.Call Customer
C.Call Supervisor
D.Enter Activity Codes
E.Enter Call Notes

정답:

Question No : 8

A customer with an Avaya Aura® Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.
Which block is used to implement emergencies using locked variables and locked assignment commands?

A.Queue Block
B.Logic Block
C.Treatment Block
D.Anchor Block

정답:

Question No : 9

A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.
How would the customer assign the agents to the skillset?

A.Select all five agents from the Agents Details window, then drag and drop them to the new skillset.
B.Assign the new skillset to those agent's partition.
C.Use the skillset window from the skillset view to assign multiple agents.
D.Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.

정답:

Question No : 10

If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?

A.Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_stlll_busy_ran_gv WAIT 30 EXECTUTE wait_loop
B.Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_bu5y_ran_gv WAIT 30 EXECTUTE wait_loop
C.Section wait_loop IF QUEUED AND IF OUT OF SERVICE automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop
D.Section wait_loop IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_ran_gv WAIT 30 EXECUE walt_loop

정답:

Question No : 11

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?

A.Call
B.Skillset
C.Time
D.Traffic

정답:

Question No : 12

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?

A.Create a new skillsets.
B.Delete a supervisor.
C.Add a skillset to a script.
D.Schedule an Agent to Skillset assignment.

정답:

Question No : 13

When using a host block within a call flow, to what does the Provider ID value refer?

A.This is the HDX Connection Provider ID set within the database integration wizard.
B.This is the SQL Statement ID set within the database integration wizard.
C.This is the license identifier of the Avaya Aura® Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
D.This is the caller's telephone number.

정답:

Question No : 14

A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block.
This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?

A.Transition
B.Setup
C.Processing
D.Queue

정답:

Question No : 15

A customer with Avaya Aura® Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real-Time Display would accomplish this?

A.Time Line Display
B.Interval to Date Display
C.Billboard Collection
D.Agent Map

정답:

Avaya 3312 시험