7495X 시험 - Avaya실제시험문제와 답 - 66문항

Question No : 1

For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?

A.Engagement Assistant Speech
B.Customer Engagement
C.Core Platform
D.Context Store

정답:
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566

Question No : 2

For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?

A.http://Cluster4-IP/services/UCAStore/uca
B.http://Cluster2-IP/services/UCAStore/uca
C.http://Cluster1-IP/services/UCAStore/uca
D.http://Cluster3-IP/services/UCAStore/uca

정답:
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566

Question No : 3

Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?

A.ED Work Flows are not required while Task Bundles are present in the Engagement Designer.
B.ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)
C.ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.
D.ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

정답:

Question No : 4

Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)

A.OmniCenter ProvisioningCollector
B.UCMDataCollector
C.AgentControllerService
D.UCMService
E.Authorization Service

정답:

Question No : 5

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

A.Conference a supervisor
B.Email
C.Transfer to a supervisor
D.Transfer a file
E.Initiate a co-browse session

정답:

Question No : 6

Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)

A.Avaya Co-Browse
B.Secondary Omnichannel Datastore
C.Rackspace instance
D.Avaya Chat Servers APS
E.An additional license from Avaya

정답:

Question No : 7

While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)

A.Route to
B.Barge-in
C.Coach
D.Transfer
E.Observe

정답:
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101029734

Question No : 8

Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)

A.Deploy a WebServer.
B.Create Chat Provider.
C.Login to Agent Workspaces.
D.Initiate a Webchat session.
E.Deploy ED Chat Flow.

정답:

Question No : 9

Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)

A.Google Cloud
B.AVA
C.DevConnect AP
D.Microsoft Azure
E.Digital Ocean

정답:

Question No : 10

After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?

A.The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.
B.The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.
C.The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.
D.The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.

정답:

Question No : 11

Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.
Which component holds multimedia customer history information?

A.Omnichannel Datastore
B.Avaya Aura® Session Manager
C.External Data Mart
D.Avaya Control Manager

정답:

Question No : 12

Which three statements about Webchat Transfer to Service are true? (Choose three.)

A.WebChat transfer is completed without any indication on customer web session.
B.The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.
C.The Agent waits on the line until the customer connects to the new agent.
D.The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.
E.The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

정답:

Question No : 13

Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)

A.Chat, Email, and SMS interactions are stored in Omnichannel Datastore.
B.Customer History Information is provided by Omnichannel Datastore.
C.Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.
D.Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.
E.Voice Interactions information is stored in Omnichannel Datastore.

정답:

Question No : 14

A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.
After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?

A.Cluster Profile
B.Cluster group
C.Cluster IP
D.Cluster Fully Qualified Domain Name

정답:

Question No : 15

Refer to the exhibit.

A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution.
While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)

A.The Breeze ™ clusters on DC2 must be set to “Accept new Service” mode through System Manager.
B.The Breeze ™ clusters on DC2 must be set to “Accept new Service” set as “Active” using the cluster attributes within System Manager.
C.The Breeze ™ clusters on DC1 must be set as “Standby” using the cluster attributes within System Manager.
D.The Breeze ™ clusters on DC2 set as “Standby” using the cluster attributes within System Manager.
E.The Breeze ™ clusters on DC2 must be set to “Deny new Service” mode through System Manager.

정답:

Avaya 7495X 시험