ADX-201 시험 - Salesforce실제시험문제와 답 - 248문항

Question No : 1

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.
What Should an administrator configure to meet this requirement?

A.Use Validation rule to trigger workflow to email to Lead.
B.Configure an auto response rule to email the lead.
C.Add a public group and process builder to email the lead.
D.Create an assignment rule to email the lead

정답:
Explanation:
Auto response rules are a way to automatically send email responses to leads or cases based on certain criteria such as lead source, industry, etc. They can be used to send personalized emails whenever a lead fills out a web-to-lead form on a website and send different messages based on the lead industry field value. Using validation rule to trigger workflow to email the lead is not possible because validation rules cannot trigger workflows or send emails; they only prevent records from being saved if they do not meet certain criteria. Adding a public group and process builder to email the lead is unnecessary because auto response rules can handle this requirement without additional configuration or customization. Creating an assignment rule to email the lead is also unnecessary because assignment rules are used to assign leads or cases to users or queues based on certain criteria, not send emails; although they can have email alerts as part of their actions, they are not as flexible as auto response rules for personalizing email messages.
Reference: https://help.salesforce.com/s/articleView?id=sf.customize_leadsautoresponse.htm&type=5

Question No : 2

Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.
Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available.

A.Search for licenses types in setup.
B.User Licenses Related List in Company information.
C.User Management settings in setup.
D.Usage based entitlement related list in company information.

정답:
Explanation:
The User Licenses related list in Company Information shows the types of licenses that have been purchased for an org and how many are available or used. It also shows the expiration date of each license type if applicable. This information can help administrators plan for license purchases and manage user access. Searching for license types in setup does not show how many licenses have been purchased or how many are available or used. User Management settings in setup does not show license information either, but rather settings related to user login, session, identity, etc. Usage-based entitlement related list in company information shows information about usage-based licenses such as API requests or sandboxes, but not user licenses.
Reference: https://help.salesforce.com/s/articleView?id=sf.users_understanding_license_types.htm&type=5

Question No : 3

Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.
Which three options should the administrator use to address this need? Choose Three answers

A.Enable guided selling.
B.Use Validation Rules.
C.Configure Opportunity Path.
D.Use Flow to mark fields required.
E.Mark fields required on the page layout.

정답:
Explanation:
Guided selling, validation rules, and required fields on the page layout are three options that can be used to ensure sales reps fill out key fields when working on an opportunity through the process. Guided selling allows administrators to add prompts and guidance at each stage of the path to help reps move forward with confidence. Validation rules allow administrators to enforce data quality and business logic by preventing reps from saving records that do not meet certain criteria. Required fields on the page layout allow administrators to make certain fields mandatory for reps to enter before saving records. Configuring opportunity path can help reps visualize and update key fields at each stage, but it does not make them required or prevent them from moving forward without entering them. Using flow to mark fields required is not possible because flows cannot modify page layouts or field properties.
Reference:
https://help.salesforce.com/s/articleView?id=sf.path_guided_selling.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fields_defining_field_properties.htm&type=5

Question No : 4

Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.
Which Feature Should an administrator use to fulfill this request?

A.Validation rules.
B.Global Value Picklists
C.Predefined field Values.
D.Dependent Picklists.

정답:
Explanation:
Validation rules are a way to enforce data quality and business logic by preventing users from saving records that do not meet certain criteria. They can be used to require users to follow the status values as they are on the path and prevent them from reverting the case back to a previous status by using formulas that compare the old and new values of the status field. Global value picklists are a way to create and maintain picklist values that can be shared across multiple fields, but they do not enforce any logic or order on the values. Predefined field values are a way to set default values for fields on path settings, but they do not prevent users from changing them later. Dependent picklists are a way to filter the values of one picklist based on the value of another picklist, but they do not prevent users from going back to a previous value.
Reference: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5

Question No : 5

Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.
How should an administrator support this request?

A.Use process builder to capture the daily average on each opportunity.
B.Add Formula Fields to track Stages on each Opportunity.
C.Run the Opportunity Stage Duration report.
D.Refresh weekly reporting snapshots for Closed Opportunities.

정답:
Explanation:
The Opportunity Stage Duration report is a standard report that shows how long opportunities spend in each stage before they are closed. It can be used to measure the average stage duration for all closed opportunities by grouping and summarizing the data by stage name and duration fields. Using process builder to capture the daily average on each opportunity is not feasible because it would require creating multiple fields and formulas on the opportunity object and updating them every day. Adding formula fields to track stages on each opportunity is also not practical because it would require creating multiple fields and formulas on the opportunity object and maintaining them every time a stage changes. Refreshing weekly reporting snapshots for closed opportunities is not necessary because the report can run on real-time data without snapshots.
Reference: https://help.salesforce.com/s/articleView?id=sf.reports_opportunity_stage_duration_report.htm&ty pe=5

Question No : 6

Universal Container wants to increase the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure? Choose 2 answers

A.Password different then username
B.Prevent common words
C.Minimum password length.
D.Password complexity requirement.

정답:
Explanation:
Minimum password length and password complexity requirement are two settings that administrators can configure to increase the security of user passwords in Salesforce. They determine how long and how complex the passwords must be to meet the security standards. Password different than username and prevent common words are not valid settings in Salesforce, although they are good practices for creating strong passwords.
Reference: https://help.salesforce.com/s/articleView?id=sf.admin_password_policies.htm&type=5

Question No : 7

Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?

A.Key Deals
B.Big Deal Alerts
C.Activity Timeline.
D.Performance chart.

정답:
Explanation:
Big Deal Alerts are notifications that are sent to users when an opportunity reaches a certain amount, probability, or stage. They can be configured by administrators to alert sales reps or managers when they have a high likelihood of winning a big deal. Key Deals are a feature of Einstein Opportunity Scoring that shows the top opportunities based on their score and stage, but they do not send notifications. Activity Timeline is a component of Lightning Experience that shows the past and upcoming activities related to a record, but it does not notify users of big deals. Performance chart is a type of report chart that shows how well users or teams are performing against their goals, but it
does not alert users of big deals.
Reference: https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal.htm&type=5

Question No : 8

Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

A.Utilize a flow to identify the correct queue and assign the case.
B.Use a custom email services to set the owner of the case upon creation.
C.Create an Escalation Rules to send cases to the correct queue.
D.Configure Email-to-Case so emails are delivered to the correct queue

정답:
Explanation:
Email-to-Case allows administrators to set up routing addresses that automatically create cases from incoming emails and assign them to queues based on predefined criteria. This way, emails from customers can generate cases automatically and be sent to the correct queue. A flow is a tool for building automated processes, but it is not designed for email routing. A custom email service is a way to process inbound emails using Apex code, but it requires coding skills and is more complex than Email-to-Case. An escalation rule is a way to escalate cases based on certain conditions, but it does not create cases from emails or assign them to queues.
Reference: https://help.salesforce.com/s/articleView?id=sf.customize_email2case.htm&type=5

Question No : 9

An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file?

A.Data Export Wizard.
B.Data Import Wizard.
C.Data Export Wizard.
D.Data Loader.

정답:
Explanation:
Data Export Wizard allows administrators to export data from Salesforce in CSV files. It can be used to export data for backup purposes or to analyze data in external tools. Data Import Wizard is used to import data into Salesforce, not export. Data Loader is a desktop tool that can also export data, but it is more complex and requires installation. Report Builder is used to create reports in Salesforce, not export data.
Reference: https://help.salesforce.com/s/articleView?id=sf.data_export.htm&type=5

Question No : 10

Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How Should the administrator share records owned by sales team A with Sales team B?

A.Hierarchical sharing
B.Use Manual sharing
C.Criteria based sharing
D.Owner based sharing

정답:
Explanation:
Manual sharing allows record owners to share individual records with other users or groups. This is useful when one-off sharing is needed for a specific situation. Hierarchical sharing, criteria-based sharing and owner-based sharing are not suitable for this scenario because they are based on predefined rules or roles that do not match the requirement.
Reference: https://help.salesforce.com/s/articleView?id=sf.sharing_overview.htm&type=5

Question No : 11

Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.
Which two things should the administrator do to display the screen flow? Choose 2 answers

A.Create a tab and add the screen flow to the page.
B.use a flow element and add the screen flow to the record page.
C.Add the flow in the utility bar of the console
D.install an app from the AppExchange

정답:
Explanation:
To display the screen flow, the administrator should create a tab and add the screen flow to the page.
The administrator can also use a flow element and add the screen flow to the record page.
The other options are not relevant to this scenario. Adding the flow in the utility bar of the console will not display the screen flow. Installing an app from the AppExchange is not necessary to display the screen flow.
Here are the steps on how to create a tab and add the screen flow to the page:
Go to Setup > Tabs.
Click New.
Enter a name and label for the tab.
Select the Screen Flow tab type.
Select the screen flow that you want to display.
Click Save.
Here are the steps on how to use a flow element and add the screen flow to the record page:
Go to Setup > Customize > Lightning App Builder.
Select the record page that you want to add the screen flow to.
Click Edit.
Drag the Flow element from the Palette to the canvas.
Select the screen flow that you want to display.
Click Save.

Question No : 12

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

A.Case Scheduled Reports.
B.Case Dashboard Refreshes.
C.Case Escalation Rules.
D.Case Assignment Rules.

정답:
Explanation:
Case escalation rules are a way to automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients.
Reference: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

Question No : 13

User at Cloud Kicks want to see information more useful for their role on the Case page.
How should an administrator make the pages more dynamic and easier to use?

A.Add Component visibility filters to the Components.
B.Remove fields from the record details component.
C.Delete the extra component from the page.
D.Include more tab components with filters.

정답:
Explanation:
Component visibility filters are a way to make the record pages more dynamic and easier to use by showing or hiding components based on certain criteria. For example, users can see different components based on their profile, role, record type, or field values.
Reference: https://help.salesforce.com/s/articleView?id=sf.app_builder_component_visibility.htm&type=5

Question No : 14

Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner
account layout to the partner management team.
What should the administrator configure to meet this requirement?

A.Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.
B.Add members of the partner management team to the default Account team for the customer accounts.
C.Grant create, read, edit and delete access to customer accounts on the partner team profile.
D.Create one record type for customer accounts and one record type for partner accounts.

정답:
Explanation:
Record types are a way to assign different page layouts and picklist values to different users based on their business needs. To use two different page layouts for customer and partner accounts, create one record type for each account type and assign them to the appropriate page layouts and profiles.
Reference: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5

Question No : 15

Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?

A.Campaign Hierarchy.
B.Campaign Influence
C.Map Custom Lead Fields
D.List Email Activities

정답:
Explanation:
Campaign influence is a feature that allows users to track how campaigns have influenced opportunities and measure the return on investment (ROI) of marketing efforts. Users can see which campaigns have influenced an opportunity on the related list and assign different attribution models to calculate the campaign influence.
Reference: https://help.salesforce.com/s/articleView?id=sf.campaigns_influence.htm&type=5

Salesforce ADX-201 시험