Certified Heroku Architecture Designer 시험 - Salesforce실제시험문제와 답 - 60문항

Question No : 1

Universal Containers does not want the lunch break to interfere with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

A.Create Resource Absences every day.
B.Create a recurring Service Appointment.
C.Use appropriate Resource Operating Hours.
D.Use the Resource Availability Rule.

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Question No : 2

A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient inventory.
Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

A.Mark all Work Order Line Items as "Cannot Complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress".
B.Mark all completed Work Order Line Items as "Completed". Mark the incomplete Work Order Line Item as "Cannot Complete", and enter details in the Description field. Mark the parent Work Order as "Cancelled."
C.Mark all completed Work Order Line Items as "Completed". Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed".
D.Mark all completed Work Order Line Items as "Completed". Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".

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Question No : 3

Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A.Use Orders and Order Products.
B.Use Work Orders and define a hierarchy.
C.Use Products and Product Families.
D.Use Assets and define a hierarchy.

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Question No : 4

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A.Utilize a custom Price Book specific to each country.
B.Utilize the standard Price Book with pricing rules applied.
C.Utilize a custom Price Book with pricing rules applied.
D.Utilize a standard Price Book specific to each country.

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Question No : 5

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment.
How should a Consultant recommend implementing this feature?

A.Add Fields on the Page Layout.
B.Configure Field Sets on the Service Appointment.
C.Use Lookup Fields.
D.Create CSS in the Dispatcher's Console.

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Question No : 6

Universal Containers' (UC) Technicians often report seeing competitors' assets when on-site. UC would like to run a report on which of their customers have competitive assets.
How should a Consultant recommend meeting this requirement using the Field Service mobile app?

A.Manually create a competitor's Asset Record on the Field Service mobile app.
B.Use a Quick Action to create a competitor's Asset Record on the Field Service mobile app.
C.Use a Macro to create a competitor's Asset Record on the Field Service mobile app.
D.Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.

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Question No : 7

Universal Containers is receiving increased complaints about incomplete Work Orders.
What option should a Consultant recommend to improve this situation?

A.Send an email CSAT survey.
B.Decrease Resource Rank Score.
C.Change the Scheduling Rules.
D.Implement Signature Capture.

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Question No : 8

Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?

A.Products to Accounts
B.Assets to Products
C.Work Orders to Assets
D.Work Orders to Products

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Question No : 9

Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer's requirement?

A.Utilize a Work Order related list on Asset.
B.Utilize a custom "Installation Date" field on Asset.
C.Utilize Field History Tracking on Asset.
D.Utilize the standard "Installation Date" field on Asset.

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Question No : 10

Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)

A.Products Required for Work Orders
B.Products Required for Service Appointments
C.Products Required for Work Order Line Items
D.Products Required for Service Resources

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Question No : 11

Universal Containers (UC) wants to better understand their service business and Field Service Technician teams' schedules. A Consultant suggested UC start to forecast and plan.
Which two abilities does forecasting and planning provide? (Choose two.)

A.Proactively adjust to demand fluctuations.
B.More consistently meet customer response times.
C.More accurately assign Work Orders based on skills.
D.Proactively adjust Service Contracts.

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Question No : 12

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action.
What should a Consultant recommend to achieve this requirement?

A.Update the Service Appointment Status field.
B.Update the Service Appointment field "In Jeopardy".
C.Update the Service Appointment Chatter feed.
D.Reschedule the Service Appointment for later.

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Question No : 13

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
What configuration should a Consultant recommend for the Scheduling Policy?

A.Match Boolean
B.Match Fields
C.Preferred Resources
D.Required Resources

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Question No : 14

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type.
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)

A.Assign Skills and Skill Levels to Resources.
B.Implement Assignment Rules and Work Orders.
C.Implement Work Types and Skill Assignments.
D.Assign Skills and Skill Levels to Users.

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Question No : 15

Universal Containers wants to help their dispatches determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?

A.Work Types with an Estimated Duration.
B.Work Orders with Operating Hours.
C.Operating Hours for Customer Accounts.
D.Work Types with Service Level Agreement.

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Salesforce Certified Heroku Architecture Designer 시험