Certified Sales Cloud Consultant 시험 - Salesforce실제시험문제와 답 - 60문항

Question No : 1

Cloud Kicks wants to implement a methodology to determine which current Leads have the most in common with Leads that have successfully been converted in the past .
How can Cloud Kicks support this requirement?

A.Use Einstein Lead Scoring
B.Create a lead Rollup Summary Field.
C.Use Lead Conversation Reporting.
D.Create a Joined report.

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Question No : 2

What should a Consultant recommend to meet these requirements?

A.Create a summary report with cross filters.
B.Create a joined report.
C.Create a dynamic dashboard.
D.Create a reporting snapshot

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Question No : 3

The Sales Director at Cloud Kicks noticed that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. many of the contacts that were converted had no phone, email, or background information captured .
Which three solutions can be used to improve the quality of Leads being converted? Choose 3 answers

A.Schedule a report that notifies Lead owners daily of Leads with incomplete information.
B.Create a validation rule to check that necessary information is complete upon Lead conversion
C.Implement a trigger that warns the user of incomplete information during Lead conversion.
D.Review Lead conversion mapping to ensure necessary fields are mapped correctly.
E.Update web-to-lead forms to require input fields be completed prior to submission.
F.Mandate that all Lead data must be reviewed prior to being created in Saesforce.

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Question No : 4

The Cloud Kicks website Contact Us form creates Leads that need to be followed-up on in a timely manner by the sales representatives. The VP of Sales wants to be notified when the Lead creation date has passed 24 hours and the lead status is still new. The sales representatives would also like a list to follow up .
Which two actions should the Consultant perform to create a solution? Choose 2 answers

A.Create a process builder process to send an email.
B.Create a Lead escalation rule for "Lead created date NOT equal to TODAY" and "Status equals new"
C.Create a dynamic report for sales representatives to subscribe to.
D.Create a publisher action on Lead.
E.Create a Lead list view filtered for "Lead created date NOT equal to TODAY" and "Status equals new".

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Question No : 5

A Consultant arrives for a requirements workshop, but key resources are absent .
What is the likely reason the key resources are absent?

A.The proper roles, resources, and risks were not identified
B.The resources were not on the Project Kick-off
C.The purpose and scope were not defined
D.The project plan did not receive sign-off

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Question No : 6

Cloud Kicks' VP of Technology wants to start using Salesforce for all of the sales teams automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Sales force. Cloud Kicks wants to be able to search and cross-reference records with the original source database .
What should a Consultant recommend to meet this requirement?

A.Use a custom External ID field and map this to the original record ID value
B.Use the standard External ID field and map this to the original record ID value.
C.Use a custom field named External ID and map this to the current record ID value.
D.Use the standard External ID field and map this to the current record ID value.

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Question No : 7

A consultant is implementing a new Sales Cloud instance for Cloud Kicks that has a public sharing model for accounts. Different sales representatives own local accounts that create a multi-level Account hierarchy. Cloud Kicks needs to see the total number of closed won opportunities and the revenue value for all accounts in the hierarchy when viewing a parent account .
Which recommendation will meet this viewing requirement?

A.Configure Apex to update a custom field on the parent account with the total value of won opportunities from the child accounts
B.Create a workflow rule to update the custom field on the parent account displaying the total value of won opportunities from the child account
C.Create a Roll-up Summary field on the parent account displaying the total value of won opportunity from the child accounts
D.Configure a link on the account that will open a list view showing the total value of open opportunities for all accounts in the hierarchy

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Question No : 8

Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages .
Which solution should the Consultant recommend?

A.Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do move the Opportunities to the next stage(s).
B.Use Path to provide guidance for key Opportunity stages
C.Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quickly
D.Configure a dashboard that shows Opportunities that have not moved stage for 30 days, and provide training to those Opportunities owners.

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Question No : 9

Cloud Kicks' marketing department is migrating from its email campaign and management system to Salesforce. The marketing administrator wants to ensure that Cloud Kicks' email templates are retained .
Which two solutions should a Consultant recommend for a successful migration? Choose 2 answers

A.Manually recreate the email and mail merge templates in Salesforce.
B.Enable Email Import and use the import Wizard
C.Enable Email to Salesforce before sending email templates to Salesforce
D.Import email templates the Data Loader
E.Create an email template change set or use the Lightning Platform.

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Question No : 10

The Cloud Kicks mobile sales team is using a combination of iOS and Android devices. The sales manager has requested that sales representative must record client meeting activity within Salesforce immediately after a meeting .
Which two actions should a Consultant recommend to meet this requirement? Choose 2 answers

A.Log an activity using a Quick Action.
B.Log a meeting activity using the email to Salesforce feature.
C.Have the sales reps install the Salesforce Mobile app on their devices.
D.Have the sales reps install the Outlook for Lightning app on their device.
E.Log a meeting with mobile smart actions automatic sync.
F.Have the sales reps install Salesforce on their mobile devices.

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Question No : 11

A couple of users at Cloud Kicks (CK) own more than 10,000 records. The CK admin has noticed that making changes to the sharing model is taking increasingly more time.
What are two solutions the consultant should implement to resolve the Issue? Choose 2 answers

A.Move the users to the top of the role hierarchy.
B.Move the users to the bottom of the role hierarchy.
C.Mass transfer the records to another role in the role hierarchy.
D.Remove the users from the role hierarchy.

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Question No : 12

During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate4 into the current project.
Which best practice should the consultant use to refocus the meeting and stay on topic?

A.Tell key stakeholders that the team is focused on other ideas,
B.Remind the team of the purpose and scope of this project.
C.Incorporate the new ideas into the solution design.
D.Invite only the subject matter experts to subsequent workshops.

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Question No : 13

Sales reps at Cloud Kicks are spending too much time coordinating meetings with prospective clients.
Which solution should a consultant recommend to schedule meetings more efficiently?

A.Share the sales reps' Salesforce calendar wrth clients.
B.Utilize the Insert Availability feature in Salesforce Inbox.
C.Ask clients to share their Outlook calendars.
D.Create a site that clients can access to schedule meetings.

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Question No : 14

Cloud Kicks want to track different details for trade shows and customer webinars.
Which capability enables the use of custom fields, contextual validation rules, and varied layouts?

A.Parent Campaigns
B.Custom Picklist
C.Campaign Hierarchies
D.Record Types

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Question No : 15

Cloud Kicks has enabled Orders to track and manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders.
Which two Salesforce features should a consultant recommend to meet this requirement ? Choose 2 answers

A.Enable Orders without Price Books.
B.Enable Zero Quantity Orders.
C.Enable Negative Quantity for Order Products.
D.Enable Reduction Orders.

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Salesforce Certified Sales Cloud Consultant 시험