CSA exam 시험 - ServiceNow실제시험문제와 답 - 147문항

Question No : 1

UI Action can prompt that an Incident has been successfully submitted.

A.True
B.False

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Question No : 2

What are the four knowledge workflows available in the ServiceNow base instance?

A.Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
B.Instant Publish: Immediately publishes a draft article without requiring an approval
C.Instant Retire: Immediately retires a published article without requiring an approval
D.Retire Knowledge: Moves a knowledge article to the retired state.

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Question No : 3

What is a schema map?

A.A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
B.A schema map graphically organizes the visual task boards for the CMDB
C.A schema map graphically displays the Configuration Items that support a business service
D.A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

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Question No : 4

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and
forecasted into the future.
What capability do you suggest for this manager?

A.Scheduled Reports, a custom snapshot table, and a Trend report
B.Scheduled Reports and Excel
C.Scheduled Reports, a custom snapshot table, and a Projection report
D.Performance Analytics
E.Key Performance Indicators

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Explanation:
Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance-analytics/concept/c_ForecastingData.html

Question No : 5

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

A.Browser tab title
B.Module text color
C.Preferred browser
D.Base theme
E.Font style
F.Animation style
G.Header background color
H.Banner Image

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Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/t_ConfigureLogoColorsSysDfltsUI16.html

Question No : 6

What is the difference between a UI Policy and Data Policy?

A.Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
B.Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
C.Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
D.Data Policies run only after UI Policies run successfully

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Question No : 7

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

A.Group members can choose their tasks from My Groups Work
B.Groups can assign tasks to users based on on-call schedules
C.Site support members can pick tasks, based on Location
D.Groups can assign tasks to users based on skills
E.Group members can avoid tasks, which are nearing SLA breach
F.Groups can assign tasks to users based on availability

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Question No : 8

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

A.Answer Agent
B.live Feed
C.Virtual Agent
D.Connect Chat

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Question No : 9

ServiceNow is a single-instance, multiple tenant architecture?

A.True
B.False

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Question No : 10

What is a quick way to create a report from a list view?

A.Click on filter breadcrumb, drag and drop on the Report > Create New module
B.Click Funnel, define filter conditions, click Create Report
C.Click Context Menu, select Create Report
D.Apply filter, right click on column header, select Bar Chart
E.Apply filter, right click on column header, select Create Report

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Explanation:
Reference: https://ut.service-now.com/sp?id=kb_article&number=KB0014148

Question No : 11

Which tool is used to define relationships between fields in an import set table and a target table?

A.Transform Schema
B.Schema Map
C.Dictionary Map
D.Transform Map
E.Field Transformer
F.Import Designer

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Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/concept/c_ImportSetsKeyConcepts.html

Question No : 12

What is a characteristic of importing data into ServiceNow?

A.An existing Transform Map can be used one time on the same import set
B.Coalesce fields are used only after running Transform
C.Any user can manage and set up import sets
D.An existing Transform Map can be used multiple times on the same import set

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Question No : 13

What is the most common role that has access to almost all platform features, functions, and data?

A.Security Admin [security_admin]
B.Sys Admin [sys_admin]
C.Admin [sn_admin]
D.System Administrator [admin]
E.Base Admin [base_admin]

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Explanation:
Reference: https://developer.servicenow.com/dev.do#!/guides/quebec/now-platform/glossary/developer-glossary

Question No : 14

What are examples of Core tables in the ServiceNow platform?

A.Configuration, Connect, Chat
B.Team, Party, Awards
C.User, Task, Incident
D.Work, Caller, Timecard

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Explanation:
Reference: https://www.basicoservicenowlearning.in/2019/12/create-table-in-servicenow.html

Question No : 15

What is a role in ServiceNow?

A.A role is one record m the Role [sys_user_role] table
B.A role is one record in the Role Iuser_sys_role] table
C.A role is a persona used In Live Feed Chat
D.A role Is a set of modules for a particular application

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ServiceNow CSA exam 시험