Field Service Lightning Consultant 시험 - Salesforce실제시험문제와 답 - 111문항

Question No : 1

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A.Set the Polygon Assignment Policy to the Highest Level.
B.Set the Territory Assignment Policy to the Highest Level.
C.Set the Territory Assignment Policy to the Lowest Level.
D.Set the Polygon Assignment Policy to the Lowest Level.

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Question No : 2

a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.
How can the dispatcher update the service crew to meet those requirements?

A.Edit the service appointment and add a new service resource.
B.Create a new service appointment with a different crew.
C.Use the crew management tool to add service resources to the crew.
D.Update the service crew on the service appointment’s work type.

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Question No : 3

Universal container UC has 140 service resources who handle 2400 service appointment per day
How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?

A.The service territories with fewer than 50 resource
B.One service territory with four polygons
C.Two service territories that split the service resource evenly
D.Five service territories with fewer than 500 service appointment per day

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Question No : 4

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answers

A.Scheduled End
B.Arrival Window Start
C.Scheduled Start
D.Arrival Window End

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Question No : 5

Universal Containers wants to represent and track a Bill of Material (BoM) .
What should a Consultant recommend?

A.Use Assets and define a hierarchy.
B.Use a custom object to model the Bo
C.Use an ERP to manage the Bo
D.Use Products and add to an Order.

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Question No : 6

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick .
How should the workload be assigned to other Field Technicians?

A.Drag and drop the Service Appointments to other available Resources and run Optimization.
B.Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
C.Change the Scheduling Policy to “High Intensity” and activate the Background Optimization process.
D.Update the Resource a not available, select the affected Service Appointments, and press “Schedule.”

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Question No : 7

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician’s daily schedule can change multiple times throughout the day .
What method of dispatching should a Consultant recommend implementing?

A.Automatically schedule unscheduled services to available Resources.
B.Automatically Dispatch Service Appointments using Drip Feed.
C.Automatically change the status to Dispatched of all Service Appointments.
D.Automatically run Optimization Background Job every hour.

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Question No : 8

Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk
What should be a consultant recommended to meet the requirements?

A.Adjust the scheduled end field on the service appointment
B.Change the status field on the service appointment
C.Update the in-jeopardy field on the service appointment
D.Post the service appointment chatter feed

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Question No : 9

Northern trail outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement? Choose 2 answers

A.Configure and add excluded and required required resource business objectives to scheduling policies.
B.Configure customer preferences on the service resource record.
C.Configure resource preferences on the account or work order.
D.Configure and add excluded and required resource work rules to scheduling policies.

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Question No : 10

Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm .
How can this be achieved?

A.Use Territory-specific Operating Hours.
B.Use Customer Operating Hours.
C.Use Multiple Operating Hours with Slots for each hour.
D.Use Exact Appointments on the Work Types.

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Question No : 11

Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training .
What should a Consultant implement to accomplish this requirement?

A.Set up Service Locations, Set up Location Skills, Define Work Types
B.Define Work Types, Define Work Order Status, Set up Resource Skills
C.Define Skills, Set up Skill Requirements, and Set up Resources Skills
D.Set up Skill Requirements, Define Work Types, Set up Routing Rules.

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Question No : 12

A Field Service Technician wants the ability to view a list of currently available parts on another Technician’s truck. The Technician will then have ability to request the part(s) from the other Technician .
What should a Consultant recommend to view and transfer parts between Technicians?

A.Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
B.Build a solution to view the Technician’s truck stock and create a custom process to request transfer to stock.
C.Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
D.Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

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Question No : 13

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?

A.Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
B.Create an Approval Process from the Service Appointment for the customer's Authorization.
C.Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
D.Create a custom text field to capture the customer's signature on Salesforce mobile app.

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Question No : 14

To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

A.Define a generation horizon of 14 days.
B.Define a generation timeframe of 14 days.
C.Configure Auto-generate Work Orders to True.
D.Define a generation horizon of 20,160 minutes.

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Question No : 15

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team .
What Configuration will support this requirement?

A.Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
B.Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
C.Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
D.Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

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Salesforce Field Service Lightning Consultant 시험