GCP-GC-ADM 시험 - Genesys실제시험문제와 답 - 60문항

Question No : 1

What would you select from the Performance menu to view real-time statistics for all active campaigns?

A.Scripts
B.Campaign Management
C.Outbound Campaigns
D.Schedules

정답:
Explanation:
Reference: https://help.mypurecloud.com/articles/outbound-campaign-details-view/

Question No : 2

Which of the following components can be added to scripts? (Choose all that applies.)

A.Visual Basic Control
B.Text
C.Call Flow
D.Checkbox
E.Web Page
F.Image

정답:
Explanation:
Reference: https://help.mypurecloud.com/articles/script-components/

Question No : 3

Call Recording is enabled in.

A.Admin > Telephony
B.Admin > Quality
C.Admin > Contact Center

정답:

Question No : 4

What is a DNC list?

A.A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.
B.A DNC list is another name for a contact list.
C.A DNC list is a table containing high-priority numbers that should be dialed using preview mode.
D.A DNC list is a table containing phone numbers that a campaign should never dial.

정답:

Question No : 5

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

A.Employee
B.Master Admin
C.Genesys Cloud User
D.Admin
E.Telephony Admin

정답:
Explanation:
Reference: https://help.mypurecloud.com/articles/about-roles-permissions/

Question No : 6

Which of the following options are used when scheduling a report? (Choose three.)

A.Time period
B.Custom Date Range
C.Recurrences
D.Time zone
E.Start Time

정답:
Explanation:
Reference: https://help.mypurecloud.com/articles/configure-a-report/

Question No : 7

What two options are available to create a customized user role?

A.Copy an existing role then add the necessary permissions to meet your needs
B.Create a new Role and assign the necessary permissions to that role
C.Create or modify a workgroup to meet your needs
D.Create a new Group and assign the necessary permissions to the group

정답:

Question No : 8

Recording Policies can be configured for what type(s) of contact(s)?

A.Call
B.Chat
C.Email
D.Message
E.All of the above

정답:

Question No : 9

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A.Architect
B.Automatic Call Distribution
C.Call Routing
D.Scheduling

정답:

Question No : 10

Several people have complained that they try to join a group chat and they can’t find the group in a search .
What is the most likely reason?

A.The group is in the wrong Organization
B.Group chat is only available to administrators
C.The group is set to members only and they are not members of the group
D.The group is set to public

정답:

Question No : 11

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

A.Languages
B.Medians
C.Skills
D.Index Ratings
E.Knowledge levels

정답:

Question No : 12

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A.The maximum capacity that an agent may handle simultaneously for each supported media type
B.The after call work time for each media type
C.The length of time that an agent may spend on each media type
D.The number of different media types that an agent may handle simultaneously
E.The media types that can interrupt current interactions that an agent is handling

정답:
Explanation:
Reference: https://help.mypurecloud.com/articles/utilization/

Question No : 13

What would you select from the Admin>Outbound Dialing menu to create a new campaign?

A.Scripts
B.Schedules
C.Campaign Dashboard
D.Campaign Management

정답:
Explanation:
Reference: https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/

Question No : 14

What are callable time sets?

A.Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.
B.Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.
C.Callable Time Sets provide a way to define your own time zones to associate with a campaign.
D.Callable Time Sets are used to define when a campaign starts and stops.

정답:
Explanation:
Reference: https://help.mypurecloud.com/articles/create-callable-times-entry/

Question No : 15

Why are skills and languages configured separately?

A.So that skills can have a more granular competency rating than languages
B.So that an agent with a skill can receive an interaction regardless of the language requirement
C.So that an agent with a language capability can receive an interaction regardless of the skill requirement
D.Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

정답:
Explanation:
Reference: https://help.mypurecloud.com/articles/assign-remove-skills-user/

Genesys GCP-GC-ADM 시험