GE0-806 시험 - Genesys실제시험문제와 답 - 85문항

Question No : 1

Which of the following is true for “Marked Tim”?

A.The only difference between an "Exception" and "Marked Time" is that an Exception may be asked by an Agent while Marked Time may not
B.When an "Marked Time" is scheduled Agent is taken away from his/her Work for the duration of Marked Time and then returned back
C.Marked Time does not interrupt Agent work. It is only used to report specific situations like Coaching, Supervisor assist etc. while working
D."Marked Time" Is used to differentiate between paid and not paid time during Agent shift

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Question No : 2

What is the default start step when adding a new Shift?

A.5 minutes
B.15 minutes
C.30 minutes
D.1 hour

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Question No : 3

What is the relations between Agents and contracts?

A.Agents only need a Contract if they are Multi-Skilled
B.Only one Contract can be assigned to an Agent at a time
C.Contracts determine the types of calls that can be routed to an Agent
D.Agents are automatically assigned a Termination Date if they do not have a Contract

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Question No : 4

If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?

A.DetermineFull Day TimeoffStartEndPaidHours
B.MaxAuditReports
C.HideMessagesforNotWorkingAgents
D.Need another incorrect option

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Question No : 5

Using which application can you backup the WFM Database?

A.Genesys Administrator
B.WFM Database Utility
C.WFM Backup Utility
D.WFM Configuration Utility
E.WFM Web

정답:
Explanation:
Reference: http://docs.genesys.com/Documentation/WM/latest/Admin/PrepWFM

Question No : 6

Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached.
How is the notification performed?

A.Through Email
B.Through a Configurable Event
C.By displaying the word "ALERT" with no audible signal
D.By displaying the word "ALERT' with audible signal
E.Through audible signal only

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Question No : 7

Where can Overlays be configured?

A.Genesys Administrator
B.WFM Configuration Utility
C.WFM Web for Supervisors
D.WFM Web for Agents

정답:
Explanation:
Reference: http://docs.genesys.com/Documentation/WM/8.5.0/Admin/InstWebInfo

Question No : 8

Which of the following interfaces can be localized without any programming knowledge? (Choose two.)

A.WFM Database Utility
B.WFM Configuration Utility
C.WFM Web for Agents
D.WFM Web for Supervisors

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Question No : 9

What is the maximum number of Exceptions which can be created per site?

A.10
B.30
C.100
D.1000
E.No Limit

정답:
Explanation:
Reference: http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf

Question No : 10

What is the maximum number of contracts which can be created and used in WFM?

A.30
B.100
C.500
D.No Limit

정답:
Explanation:
Reference: http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf

Question No : 11

Where in WFM Configuration Utility do you define business hours for a contact center?

A.Organization
B.Activity Policies
C.Contract Site Rules
D.Contract Availability
E.Rotating Patterns

정답:
Explanation:
Reference: http://docs.genesys.com/Documentation/WM/8.1.2/Admin/AboutPol

Question No : 12

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails.
They will only work outbound calls, what is this feature called?

A.Activity Set
B.Task Sequence
C.Exception Task Sequence
D.Marked Time

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Question No : 13

For which of following activity types can you configure statistics to collect historical data? (Choose two.)

A.Immediate Work
B.Deferred Work
C.Fixed Staff Work
D.Temp Staff Work

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Question No : 14

Which statement is correct?

A.A site in WFM always corresponds to a Switch in Genesys Administrator.
B.A site is always a part of Business Unit.

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Question No : 15

Which of the following Time Profiles is valid for statistics used in WFM?

A.WFMProfile, Selection=0:00+0:10
B.WFMProfile, Growing=0:00+0:30
C.WFMProfile, Sliding=0:00+0:15
D.WFMProfile, Growing=0:00+0:15
E.WFMProfile, sliding=0:00+0:05

정답:
Explanation:
Reference: http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Statistics

Genesys GE0-806 시험