Salesforce Communications Cloud 시험 - Salesforce실제시험문제와 답 - 77문항

Question No : 1

Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud.
What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A.What data and from which system will be migrated
B.Who will be the main point of contact for migration
C.What tools and databases will be used to perform the migration
D.What will be the overall cost for migration?
E.What is the quality, structure and frequency of the data migration?

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Question No : 2

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system
requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request.
What are two out of the box options for integration within this system?

A.Design for one callout each request and cache the identifier in memory
B.Design integration procedure that makes both request and returns the result to order Management.
C.Use Data raptor technology to make the request and return the response to order management
D.Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

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Question No : 3

Has commercial attribute called “access Type” on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the “access type” value.
What kind of decomposition relationship should a consultant recommend to achieve this requirement?

A.M:M
B.M:1
C.1:M
D.1:1

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Question No : 4

United Telecom is moving its assets to communication cloud as part of its digital transformation.
During the asset migration process, a consultant includes a step to create no change MACD order.
Why this is necessary to have this step in migration process?

A.To create inventory items to be used in subsequent MAC
B.To validate the migrated assets data aligns with assets data model
C.To validate if decomposition works on migrated assets
D.To validate if MACD works on migrated Assets.

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Question No : 5

Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called “Installation Type” on the internet and TV offer.
What will be the consultant see as a result if the consumer order internet and TV together?

A.An error at runtime no value will be assigned to the attribute “installation Type” on the technical product
B.No errors will be returned the value for ‘Installation type’ on the technical product will be set to most recently modified attribute.
C.No error will be returned the “installation type” will be copied as empty/null after decomposition on the technical product
D.An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

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Question No : 6

Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV’s attribute to be changes to gold if account’s SLA field value is ‘Gold’.
What solution does consultant recommend to achieve the requirement?

A.Advance Rules
B.Attribute Rules
C.Context Rules
D.Compatibility Rules

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Question No : 7

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM).
How should a consultant model with respect to the business internet offer?

A.Model the router technical product and decompose it from the business internet offer.
B.Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
C.Model the router as an attribute of the business internet offer with a default value of ‘included’
D.Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

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Question No : 8

ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines.
Which migration strategies should be opt?

A.Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
B.Do not migrate legacy assets and leverage external objects within salesforce to access them
C.Coordinate migration readiness across regions and execute migration all at once to ensure consistency
D.Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

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Question No : 9

Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV.
How should consultant model have dedicated internet services and Ethernet across devices offers

A.Model the Ethernet access device as a child product of the dedicated internet service offer
B.Model dedicated internet service as a child product of the Ethernet access device offer.
C.Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
D.Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

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Question No : 10

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A.Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
B.Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
C.Accommodate the feature since otherwise business representative will not accept the iteration results.
D.Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

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Question No : 11

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same.
Which features should the consultant suggest to address the above requirements.

A.Discounts.
B.Adjustment using Context rules
C.Promotions
D.Customizations using CPQ Hooks

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Question No : 12

Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A.Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
B.Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
C.Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
D.Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

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Question No : 13

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC’s website through DC APIs and once claimed, will give customers a 10% discount for three months.
Which options should a consultant configure to meet the requirement?

A.Discount
B.Promotions
C.Time Plan
D.Offering

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Question No : 14

Universal containers (UC) provides internet service and recently purchased Industries order
Management (OM) licenses for their B2B use cases.
They have the following requirements:
• Product must be grouped during decomposition in order to send products to the billing system based on location
• After grouping the ordered items based on location, send the respective codes to same billing system for each location
Which three steps should a consultant take when designing a solution for these requirement?

A.Split the order into multiple order and group order items based on the service location
B.Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
C.Use the CPQ multisite feature and group the service locations and create orders for each group
D.After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

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Question No : 15

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards.
How should the consultant implement this requirement in Order Management with the least amount of configurations?

A.Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
B.Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
C.Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
D.Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

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